Banks Could Do a Lot Worse Than Build Links to Customers

The ScotsmanAugust 31, 2009

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Summary


TALK of silver linings to the economic crisis apparently vanished into thin air at the first hint of a recovery, but some ideas have been given vital room to breathe.

Projects that would have been given short shrift three years ago have been given greater consideration, not least those seeking to address the growing gulf between banks and their customers.

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Extract


Banks Could Do a Lot Worse Than Build Links to Customers

Fairbanking is one such example. The charity recently concluded two years of research with a report setting out ways in which the banks could better promote financial awareness among ...

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