Effort On to Improve Call Centre Image

The Scotsman › July 05, 2005

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Summary

SCOTLAND'S call centre industry will suffer from severe staff shortages unless the out-dated perception of sweat-shop labour and poor industrial practices is finally abandoned.

The sector is witnessing a period of expansion in Glasgow, with computer firm Dell looking to recruit 850 staff and 1,522 staff required for telecoms firm O2 - but many don't believe it offers a suitable career path.

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Effort On to Improve Call Centre Image

Gordon Maclennan, director of business growth ...

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