Monday Interview: John Deane: Customer Focus Brings Awards and Rewards in Increased Sales

Summary


WHEN he found out that his Scottish Life team had scooped the top prize at Scottish Financial Enterprise's "Innovators" Awards, John Deane wasn't decked out in his dinner jacket like the rest of the competitors - he was enjoying a holiday with his family.

Deane, chief executive of parent group Royal London's intermediary division, splits his time between his office in Edinburgh and the family home in the West Country, from where he was told about Scottish Life's success at the Innovators, of which The Scotsman is the media partner.

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Extract


Monday Interview: John Deane: Customer Focus Brings Awards and Rewards in Increased Sales

The pensions and insurance firm scooped the "customer focus" award for its "income release" product - which allows clients to access their pension pots before they retire - before walking away as the overall winner of the competition.

Scottish Life beat o...

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