Summary
Passengers are still not being offered the cheapest rail tickets due to poor advice from rail staff and the industry's official information line, consumer campaigners claimed today.
An investigation by Which?, the former Consumers Association, showed 59 per cent of station ticket office staff and 43 per cent of operators on the National Rail Inquiries phone service failed to tell passengers about the cheapest available option.See the full content of this document
Extract
Train Staff Failing to Sell Passengers Cheapest Fares
The research also showed travellers were not given the correct information over breaking journeys between Scotland and England in nearly one third of cases.
A separate poll by Which? of 1,500 passengers found just half were confident about getting the best fare, a...See the full content of this document
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